A multi-business-unit service-request app on Power Platform
A diversified company with many business units struggled with inconsistent service requests. We designed a unified request process on Power Apps, Power Automate, and SharePoint using tools they already owned.
The challenge
A diversified company with multiple business units struggled to manage and fulfill a wide variety of service requests. The existing system lacked the flexibility for each department's needs, causing delays, miscommunication, and unclear request statuses.
Our approach
We worked closely with each business unit through interviews and workshops to identify the specific requirements, pain points, and expectations that varied across the organization — and outlined a strategy using technology they already owned.
We designed a new multi-business-unit service-request process on the Power Platform — Power Apps, Power Automate, and SharePoint Online storage — to streamline operations and meet the diverse needs of every unit.
Outcomes
- ✓Comprehensive discovery to understand true cross-unit needs
- ✓A unified service-request solution across business units
- ✓Streamlined operations and clearer request status and collaboration
Microsoft technology
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